It is important for individuals and organizations to synchronize these three key elements–internally and externally: what they say, what they do, and what is truly in their hearts. Esther Choy says, “I believe ‘heart’ is an expression of the leaders’ deepest motivation–the core that’s driving everything else. It flows from the company’s mission and vision and manifests itself in the company’s culture, its interactions with customers, and the stand it takes (or doesn’t take) on societal issues.” |